Troubleshooting

A setting says "Waiting for device"

eGuard only reports a setting once the device confirms it.

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Changes are applied the next time the device syncs, usually within a few minutes.

For guided setup on iOS, finish the steps on your child's device, then tap Verify now.

If the device reports a different value, eGuard marks the change as failed and shows what the device reported.

Still stuck? Write to support@devcomdigital.com.

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