Troubleshooting
A device shows as offline
Settings stay active, but eGuard can't verify them until the device reconnects.
Help CenterGet Started Free
A device is offline when it hasn't synced for more than a day. Check that it's charged, connected to the internet, and that eGuard isn't restricted by battery saver.
Once the device reconnects, eGuard verifies every protection again automatically.
Still stuck? Write to support@devcomdigital.com.
Try eGuard free
One child, every setting verified on the device. No card needed.